Issue 3  ·  October 2026 edition

The Prod

Monthly product news for Australia, New Zealand & the Pacific Islands: what moved, what it means, and what we do about it.

Published 12 October 2026 Edited by Anthony Jones, Head of Product, AU/NZ & PI 11 stories  ·  16 min read Internal circulation only
–days in
next
–days
–hrs
–min
–sec

The surcharge ban is live. The gold counter is days since 1 October 2026. The clock beside it runs down to 1 April 2027, when caps on foreign-issued cards and the fee transparency rules arrive.

From the desk

The date came and went. Now we find out who was ready.

For two issues this newsletter counted down to 1 October. The countdown is over, the terminals did not catch fire, and the more interesting question has arrived: what do merchants, issuers and the tax office actually do once the surcharge line disappears from the receipt?

The early answer is that most large merchants complied quietly, a handful have not updated their own websites, and the Australian Taxation Office tried to leave the card system altogether before being funded to stay until June. Our lead story has the numbers from the merchant register, and they are better than the headlines suggest.

The rest of this issue is about what we build next. Bump is a new Visa Accept concept aimed squarely at the account-to-account payments we lost to bank transfers. The refreshed Visa Infinite family now has three tiers and a benefit set worth knowing properly. Click to Pay is moving from opt-in to enrolled-by-default at issuers. And four consumer AI agents learned to shop in the space of six weeks, three of them using the same payment credential, which is the part we should be paying attention to.

AJ
Anthony Jones
Head of Product, Australia, New Zealand & Pacific Islands

The Pulse

Three numbers from the first fortnight

Compliance, awareness and the new price of consumer credit acceptance.

Sources: Australian Merchant Surcharging Register, 9 October 2026 run; RFI Global, July 2026; RBA Conclusions Paper, March 2026.

Why this number

What it costs a very large merchant to stop surcharging

The ATO put a figure on absorbing card fees once it could no longer pass them on: roughly $200 million a year. Its first response was to stop taking credit cards. Its second, eight days later, was to accept government funding and keep going until 30 June 2027.

  • It is the clearest public example of a merchant choosing between absorbing, repricing and exiting.
  • Every large biller with thin margins is running the same sum at smaller scale.
  • Our job: make sure "exit" is the least attractive of the three.

Contact Tom Isaacs · Acceptance, acquiring & surcharges

Cover story · Surcharge compliance

Day 12: who stopped, and who has not

We read the websites of Australia's 500 largest merchants before the ban and again after it. Here is what changed.

Regulation · Australia
0of the top 500 merchants were confirmed surcharging cards before the ban
0have removed the fee. Eleven say so in a dated statement
0still publish a card fee in the same words as day one
0have put a fee back after removing it
Two customers paying with a phone at a café counter terminal
Same tap, one line fewer on the receipt. Photo: Pavel Danilyuk / Pexels

The 37 pre-ban surchargers, on 9 October

One square per merchant. Hover or tap a square for the name.

Hover a square.
25Card fee gone
4Fee still published
3Mixed signals on the same site
4Could not be re-verified
1Leaving credit cards instead (the ATO)

Compliance at the top of the market is close to complete. The risk has moved to the long tail and to price.

Since 1 October the eftpos, Mastercard and Visa no-surcharge rules have applied to debit, prepaid and credit cards. American Express, UnionPay and PayPal sit outside the RBA's regulation and have announced their own changes.

The Australian Merchant Surcharging Register tracks what the 500 largest merchants say on their own websites. Before the ban, 37 of them were confirmed surcharging cards, mostly between 0.2% and 1.3%, concentrated in airlines, travel, energy, telco, tolls and government billing. Eight days in, 25 had removed the fee and none had reintroduced one.

The four that have not moved. Budget Car Rental still lists 1.29% on credit and debit alike. Diamond Energy lists 0.6%. Plus Fitness keeps a surcharge clause in its membership terms, and Alliance Airlines still advertises fares that "exclude credit card merchant fee". A published fee is not proof of a charged fee: the register reads pages and makes no test payments.

The three sending mixed signals. City of Melbourne removed its 0.33% fee from the online payment wording and left it in the pay-by-phone wording on the same page. Sydney Water and Cluey Learning each have one page that says no fee and another that still reserves one.

"Businesses must not mislead consumers about their prices or the reasons for any price changes." The ACCC's line to merchants now building the fee into the shelf price.

Where the story goes next. The ABC's first-week reporting found small businesses split three ways: absorbing the cost, lifting selected prices, or steering customers to cash and PayID with a discount, which the ACCC permits provided the full price is shown as prominently as the discounted one. One Sydney café group told the ABC it pays about $150,000 a year in merchant fees and raised prices on some items but not coffee.

What we should be doing. Three things. Take the four "still published" names to their acquirers this week, because stale pages become complaints. Watch three-party schemes: Luxury Escapes dropped its PayPal fee and kept 1.95% on American Express as its only payment fee. And prepare for the question nobody can answer from a website: how much of the old surcharge has moved into prices.

Sources: Australian Merchant Surcharging Register · ABC News, 11 Oct · ABC News, 2 Oct · RBA Conclusions Paper

Contact Anthony Jones · Editor in chief  and  Tom Isaacs · Acceptance, acquiring & surcharges

Screenshot of the Australian Merchant Surcharging Register dashboard
Open the full register

All 500 merchants, the evidence behind each determination, and the three runs side by side: pre-ban, day one and week one. The next run is scheduled for the end of October.

The home market

Australia

The tax office blinks, and the rewards market reprices in public.

2 stories
Hands sorting tax forms on a desk beside a calculator and laptopAcceptance

The ATO will keep taking credit cards until 30 June 2027

On the day the ban began, the Australian Taxation Office said it would stop accepting credit cards at the end of November rather than absorb the merchant fees. On Friday 9 October the Treasurer announced transitional funding so the ATO can keep accepting them until at least 30 June 2027, with the cost to be settled in the mid-year budget update in December. The Coalition had promised legislation to reverse the decision outright.

The cut-off is postponed, not cancelled. The ATO's payment page still says credit cards end, and after June it points taxpayers to third-party payment providers that charge their own fees. Debit cards and bank transfers continue. One detail worth passing to small business clients: the June quarter BAS is due on 28 July 2027, four weeks after the window closes.

For us this is the acceptance case study of the year. A biller with enormous volume and no margin was handed the choice between absorbing, repricing and exiting, and its first instinct was to exit. Card payments on a BAS can be worth up to 55 days of working capital to a small business. That is the value argument we need every large biller to hear before June.

ATOBillersSmall business
Source →

Contact Tom Isaacs · Acceptance, acquiring & surcharges

An aircraft wing above the clouds at sunset, seen from a window seatEditor's pick · Credit cards

Rewards have been repriced. The loyalty market is being resized.

The consumer credit interchange cap fell from 0.80% to 0.30% on 1 October and issuers moved with it. CommBank Awards became CommBank Yello, with earn rates tied to how much you bank with them. At NAB a $100 gift card went from 20,900 to 33,770 points and Rewards Signature became the Rewards Travel Card at $395 a year. ANZ cut the Frequent Flyer Black sign-up bonus from 130,000 to 80,000 points, caps points after $25,000 of monthly spend from 28 October and withdraws card travel insurance on 9 December.

Loyalty consultancy Ellipsis has rebuilt its market model in response. It puts Australian loyalty investment at $5.8 billion in FY26 and trims its FY30 forecast to $6.6 billion, with the share funded by cards falling from about a third to the low twenties. Its sharper claim is that merchant service fees have stayed flat or risen since 1 October, so the freed margin retailers were expected to reinvest has not appeared.

Mass market credit now has to stand on features that interchange does not fund: instalments, benefits, controls and service.

RewardsInterchangeLoyalty
Source →

Contact Justine Hinwood · Credit cards & mass market credit

Research & Insights

What businesses told RFI, and what subscriptions are telling us

Two pieces of research for the two questions we are asked most: will businesses keep using cards, and who owns the recurring payment.

Research
An analyst reviewing bar charts and documents at a deskRFI Global

RFI: the surcharge ban will not move business card spend. Fees and rewards will.

RFI Global surveyed more than 850 Australian businesses ahead of the reforms. Awareness of the ban itself was high at 81%, but only about a quarter knew about the interchange caps or the transparency measures, and just 6% knew foreign-issued card fees were changing.

The headline for issuers is reassuring and conditional. Half of businesses that use business cards expect to use them more now that surcharges are gone. But if fees rise or rewards fall, 47% say they would cut card use and move to alternatives such as BPAY. On the acceptance side, 59% of small businesses do not plan to change how they take payments, while those turning over more than $1 million are the likeliest to raise prices, steer customers or renegotiate.

RFI's advice to banks is to talk first to the businesses that were passing on surcharges, be plain about any fee or reward changes, and help them optimise payment costs instead of simply pushing card adoption.

SMECommercial cardsAcceptance
Source →

Contact Winnie Chen · Research & customer insights

What 850 businesses said

RFI Global, Australian business survey, published 27 July 2026.

Knew the surcharge ban was coming81%
Say card acceptance costs are too high63%
Small businesses not changing how they accept59%
Business card users who expect to use cards more51%
Would cut card use if fees rise or rewards fall47%
Expect a positive impact on their own business21%
Aware of the foreign-issued card changes6%
A hand holding a phone showing streaming apps in front of a televisionVisa Recurrent

Visa Recurrent: the subscription is the relationship, and someone else is managing it

Recurring payments are where a card becomes default. They are also where confusion, disputes and silent churn start: a forgotten trial, a cancellation that did not stick, a reissued card that broke six billing relationships at once. The Reserve Bank now tracks subscriptions charged to cards as their own category in its Consumer Payments Survey, which is a fair sign of how much everyday spend they carry.

Globally, Visa's enhanced Subscription Manager lets an issuer show cardholders every recurring charge in the banking app and view, switch or cancel it there. It reached North American issuers this year, with Latin America and the Caribbean next. In Australia the subscription cancellation rules arriving across 2026 and 2027 push merchants the same way: easy to join has to mean easy to leave.

The product question for our market is who the cardholder thinks of when a subscription goes wrong. If the answer is the issuer's app, the card stays on file. If it is a third-party subscription tracker or an AI agent that cancels on their behalf, it may not.

Editor's flag. The Visa Recurrent research figures for AU and NZ were not in the material this issue was compiled from. Callum to supply the headline numbers and sample before circulation; this piece currently rests on public sources only.

SubscriptionsCard on fileDisputes
Source →

Contact Callum Glendenning · Visa Recurrent & subscription payments

Product desk · Visa Accept

Bump: your debit card, now a payment terminal

A new concept for consumers and micro businesses, built to win back the payments we lost to bank transfers.

Concept
Illustration of two phones touching back to back with a burst of gold light between them
Two phones, one tap, money in. Conceptual illustration.

Every debit card does half the job. Bump does the half nobody built.

When someone owes you money in Australia, the default is a bank transfer. Almost $7 billion a day now moves over the New Payments Platform, and none of the person-to-person share touches a card.

Bump is a Visa Accept proposition that turns an issuer's Visa Debit card into a two-way product. Money out works like any debit card. Money in works by holding the payer's phone or contactless card against yours, the same tap they make a dozen times a week. They approve on their own device, the payment authorises on Visa in seconds and the funds are spendable straight away. For anyone not in the room, Pay by Link drops a payment link into a chat and Click to Pay fills in the card.

The payer needs nothing new: no app, no account, no BSB. That is the advantage over every wallet that has tried to build a closed loop, and it is the advantage over a transfer, which needs the payer to have your details, open their bank and remember to press send.

Contact Denise Fogarty · Visa Accept go to market

Split the bill, sell the couchHousemates, the weekend barbecue, the buyer from Marketplace. Small friends-and-family payments are free up to a monthly allowance in the concept pricing.
Trade before a merchant facilityThe market stall, the mobile hairdresser, the sparky. Accept Visa on the phone in your pocket the morning you decide to start.
Remote sales by linkOne link in an SMS, WhatsApp or Instagram bio. Click to Pay recognises the buyer's enrolled card, so there is no 16-digit hunt.
Built to be outgrownA graduation product. When the side hustle becomes a business, the seller moves to a full facility and the trading history comes too.

Bump is a design exploration. Both sites are concept pages with illustrative pricing and limits, not live products or offers from the named banks.

Product desk · Premium

Visa Infinite, Privilege and Private

The refreshed Asia Pacific suite launched on 16 July 2026. Three tiers, one idea: access you can use instead of status you collect.

Deep dive
Visa Infinite card, navy finish Visa Infinite Private card, pearl finish Visa Infinite Privilege card, copper finish
InfinitePrivilegePrivate

The floor moved up, and two rooms were added above it

Visa Infinite stays the everyday premium tier. Visa Infinite Privilege adds broader access and more tailored experiences. Visa Infinite Private is by invitation, built for ultra-high-net-worth clients with bespoke service and restricted experiences. Tier is set by the issuer, not by Visa.

Every tier shares a core: Visa Destinations, Infinite Tastes: Beyond the Menu, the Visa Luxury Hotel Collection, partner offers from Accor, Banyan Tree and Trip.com, and a payments layer of elevated limits, smart authorisation, cross-border issuance and secure card sharing with a trusted delegate.

Issuers are moving. UOB is the first in ASEAN to launch the new tiers across several markets, upgrading more than 300,000 Infinite cardholders with no downgrades. With interchange no longer funding points at the old rate, experiential benefits are how a premium card in Australia defends its fee.

Contact Gad Lewis · Visa benefits for Infinite

Visa InfiniteThe standard set, active from day oneInfinite PrivilegeEverything in Infinite, plusInfinite PrivateBy invitation
TravelVisa Destinations in ten cities. Visa Luxury Hotel Collection, 900+ properties.Essentialist membership for bespoke itinerary design. Lounge access through the Visa Airport Companion programme.Bespoke travel arranged case by case.
Hotel statusGHA DISCOVERY Titanium and HoteLux Elite Plus.withBanyan Voyager status and one free night.As Privilege, with issuer additions.
AirportAsia Pacific airport dining offers.Two DragonPass fast-track passes a year, expanded fast-track across the region.As Privilege.
DiningInfinite Tastes: Beyond the Menu. Visa Elite Dining priority tables.Early and priority access to the same programmes.Restricted, invitation-only experiences.
Sport & lifestyleVisa Golf: four green fees a year. Sponsorship presales.Priority tee times. Harrods Gold membership.As Privilege.
ServiceVisa Concierge, 24/7, reachable on WhatsApp.A dedicated concierge in place of a shared queue.Bespoke services.
PaymentsElevated transaction limits, smart authorisation, cross-border issuance, Visa Secure and Zero Liability, and secure card sharing with a trusted delegate, across all three tiers.

Infinite and Privilege rows reflect the programme as audited against Visa Infinite Access for Australia in September 2026. The Private benefit list is not public and varies by issuer, so that column is deliberately general. Availability, enrolment and expiry are set by each issuer. One trap: ALL Accor+ Explorer runs across much of Asia Pacific but is not an Australian benefit.

Product desk · Checkout

The checkout, with fewer forms and fewer codes

Click to Pay stops being something a cardholder has to find. Authentication stops being something they have to wait for.

2 stories
A woman holding a card while shopping online on a laptopClick to Pay

Click to Pay rolls out at NAB and across Cuscal's network

The hardest part of Click to Pay has always been the first step: getting a card enrolled before the cardholder meets the button. Issuers are now removing it. At NAB, Visa debit and credit cardholders add a card in the app under Cards, then Click to Pay, using the email and mobile number the bank already holds. Several cards can sit under one profile.

In the mutual sector the model is enrolment by default. Bank Australia told customers that every active Visa card would be enrolled from September, with terms effective 23 September and nothing for the customer to do: no app, no account, no sign-up.

That changes the conversation with merchants. A button is only worth adding when recognised cards turn up, and they are about to. It is also the tokenised, recognised credential that Pay by Link in Bump and most agent checkouts depend on.

Editor's flag. Public sources confirm the NAB and Bank Australia detail above. Scott to confirm the Cuscal programme scope, client list and dates before circulation.

Click to PayIssuersTokens
Source →

Contact Scott Burrow · Click to Pay for issuers  and  Elliott Rose · Click to Pay for merchants & acquirers

A hand holding a phone locked with a fingerprint sensorSmarter Auth

Smarter Auth: fewer challenges, better data, no codes

Three changes are landing together. First, the Digital Authentication Framework for 3-D Secure was retired in September. It had let issuers skip the step-up on qualifying repeat purchases, so returning customers may now be challenged more often unless something better is in place.

Second, that something is Visa Payment Passkey: a FIDO passkey held on the device, confirmed with a face, fingerprint or PIN, with no SMS code to wait for. Visa cites a 50% reduction in fraud against SMS one-time passcodes.

Third, authorisation is getting more data to work with. The Visa Credential Enrichment Service switches on for card-on-file token requestors on 30 October, and Visa reports authorisation rates around 280 basis points higher where merchants share enhanced data at authentication. Those are global programme figures; local applicability should be checked before they go in a client deck.

Editor's flag. "Smarter Auth" does not appear in public sources as a programme name, so this piece is assembled from the DAF sunset, Passkey and data-enrichment announcements. Elliott to confirm the framing and AU/NZ dates.

Passkeys3DSAuthorisation
Source →

Contact Elliott Rose

Now shopping: Meta MuseInstinctOpenAI DotsGrok Bot

Four consumer AI agents learned to check out in six weeks. Three of them pay the same way.

The agent wave

The agents arrived. Look at what is in their wallet.

Agentic commerce stopped being a demo category between late August and this weekend.

Global
Illustration of four glowing AI agent orbs each sending a beam of light to one glass payment card
Four agents, one card. Conceptual illustration.
Meta

Muse

Pays with
Link by Stripe and Shop Pay
Reach
Walmart, Gap, Sephora, Expedia, Wayfair, Best Buy, Shopify merchants
Watch
Amazon has blocked it. Meta reportedly takes a fee on completed purchases.
Spear Street Technology

Instinct

Pays with
Link one-time cards, Shop Pay since 28 Sept
Reach
Invite only. An agent you text or call, with its own phone number.
Watch
Raised $1 billion at a $10 billion valuation on 28 September.
OpenAI

Dots

Pays with
No virtual-card checkout yet; a checkout spec is in the developer docs
Reach
Always-on agents in ChatGPT with their own cloud computer, 4,000+ app connections
Watch
Reviewers rate it stronger at work than at shopping, for now.
xAI

Grok Bot

Pays with
Link, a single-use card per purchase, each spend approved by the user
Reach
Purchasing since 28 August, United States first
Watch
Its owner floated letting users photograph a card into the chat. That is the opposite of a token.

The card is still in the transaction. The cardholder's bank may not know an agent is.

Read the "pays with" row again. Muse, Instinct and Grok Bot all complete purchases with a single-use virtual card generated by a wallet, most often Link. The merchant never sees the real card, which is good security. But the issuer sees a wallet purchase, not an instruction from an agent acting inside limits its customer set.

That is the gap Visa Intelligent Commerce is designed to close: an agent-specific token bound to the user's consent, a passkey for the approval, and a signal to the merchant that the bot at the door is a trusted one. The agents have chosen convenience first. Our task is to make the network-native route the easier one before habits set.

Consumers are not there yet. Fortune reported in September that most people say they do not trust AI enough to let it spend their money, and one reviewer found Instinct had become worse at cart checkouts as it scaled. As Issue 1 put it, an agent that cannot complete a checkout simply moves to another merchant.

Sources: CNBC · Fortune · TechCrunch · OpenAI · Grok Bot on X

Contact Ben Yamin · Ecommerce, tokenisation & agentic commerce

Do this

Three things worth an hour this month

  • Watch a real one. The Instinct flow below is an actual purchase on a Visa card, step by step, with what each party could see.
  • Ask your issuers what they see. Can they tell a Link one-time card bought by an agent from one bought by a person? Most cannot.
  • Check merchant readiness. Any merchant on Shop Pay is already reachable by two of the four agents. Who in our top fifty is not?

Across the Tasman and beyond

New Zealand & the Pacific

Australia's ban is live. New Zealand's was promised first and still has no date.

1 story
The Beehive and Parliament buildings in Wellington, New ZealandRegulation

New Zealand watches Australia go first

New Zealand's bill to ban in-store surcharges on EFTPOS, Visa and Mastercard passed its first reading in 2025 with a target of May 2026. That date has passed and no new one has been set. ACT has withdrawn its support, National says it still wants a ban without committing to timing, and the Greens would back one paired with a 1% cap on merchant fees.

The Commerce and Consumer Affairs Minister says the government is committed to getting it right and will watch Australia's rollout, pointing to interchange cuts worth up to $290 million a year once fully in place. Officials' own example shows why small merchants are unconvinced: a business processing $330,000 in card payments saves about $500 a year from those cuts.

Note the scope difference if a ban does come. The New Zealand proposal covers in-store payments only, where Australia's applies online as well. For issuers and acquirers working both markets, that means two rulebooks for the foreseeable future. It was a quiet month in the Pacific Islands; nothing new to report against the PNG and Fiji items in Issue 1.

SurchargingNew ZealandInterchange
Source →

Contact Sol Williams · New Zealand & Pacific Islands

Compliance calendar

Mandate & Event Roadmap

Everything with a date attached across Australia, New Zealand and the Pacific Islands, and the person to talk to about each one.

Live document

The runway from here

Five dates between now and the end of the financial year. The gold marker is the next one to land.

Sources: RBA; ATO; Visa programme communications as reported in trade press.

Mandate or eventDateApplies toWhat it meansContact
Card surcharge ban and lower domestic interchange capsRBA · scheme no-surcharge rulesLive 1 Oct 2026 AU No surcharge on eftpos, Mastercard and Visa debit, prepaid or credit, in store or online. Consumer credit cap now 0.30%. Tom Isaacs
3-D Secure DAF retiredVisa schemeLive Sep 2026 AUNZPI Step-up exemptions under DAF end. Visa Payment Passkey is the successor for low-friction authentication. Campbell Jones
ANZ caps rewards pointsIssuer changeEvent 28 Oct 2026 AU Points capped after $25,000 of monthly spend. A marker for how the majors are rationing earn after the cap. Justine Hinwood
Issue 4 of The Prod closesEditorialEvent 30 Oct 2026 AUNZPI Send stories, research and OKR movements to the editor by 17:00 AEDT. Anthony Jones
Visa Credential Enrichment Service on by defaultVisa scheme · card-on-file token requestorsMandate 30 Oct 2026 AUNZPI Enabled for card-on-file token requestors that did not opt out by 30 September. Confirm regional applicability with your acquirer. Ben Yamin
ANZ withdraws card travel insuranceIssuer changeEvent 9 Dec 2026 AU Complimentary insurance leaves the benefit set. An opening for scheme-funded benefits. Gad Lewis
MYEFO prices the ATO extensionTreasuryRegulator Dec 2026 AU The cost of funding ATO card acceptance to June becomes public. Expect the biller debate to restart. Tom Isaacs
RBA publishes regulatory prioritiesReview of Payments System RegulationRegulator By end 2026 AU Tells us which of wallets, tokens, debit routing and agentic payments move to formal consultation. Steve Uttley
Foreign-issued card interchange caps and fee transparencyRBAMandate 1 Apr 2027 AU First caps on cards issued outside Australia, plus the second-stage transparency measures. Only 6% of businesses know it is coming. Jarrod Mercer
ATO ends direct credit card acceptanceATOEvent 30 Jun 2027 AU Third-party providers only after this date. The June quarter BAS, due 28 July, is the first payment caught. Tom Isaacs
RBA consults on prioritised issuesReview of Payments System RegulationRegulator By mid-2027 AU Formal consultation, with conclusions in 2028. Debit network choice on tokenised credentials is the item to prepare for. Steve Uttley
NZ in-store surcharge banFirst reading passed 2025Regulator Unscheduled NZ Target of May 2026 missed and no new date. In-store only as drafted. Plan for both outcomes. Sol Williams

Dates reflect published regulator, issuer and scheme communications as at 12 October 2026. Confirm against your own compliance advice before committing delivery dates. Send corrections and additions to the editor.

Inside the team

OKR Update

Where we are against the quarter, and who to call about what.

Internal
O1 · Land the October transition with zero client surprises95%

KR: issuer readiness attestations across the top 12 portfolios; merchant register clean at the top 500. Owner: Steve Uttley with Tom Isaacs.

O2 · Grow tokenised credential penetration in AU/NZ ecommerce68%

KR: network tokens as a share of eligible card-not-present volume; Click to Pay enrolled cards. Owner: Ben Yamin with Scott Burrow.

O3 · Ship the Pacific Islands acceptance pilot52%

KR: two live acquirer integrations and a validated merchant onboarding flow. Owner: Sol Williams.

New watch item · Agent-originated paymentsNew

Can our issuers distinguish an agent purchase from a wallet purchase? Baseline to be set this quarter. Owner: Ben Yamin.

Editor's flag. OKR percentages are carried forward from Issue 1 and moved by estimate. Anthony to replace with the quarter's actuals before circulation.

Contact Anthony Jones · OKRs

Who to call

AJ
Anthony JonesEditor in chief, editorial, OKRs and each issue's lead story
SU
Steve UttleyConsumer credit and debit in Australia, RBA reforms
BY
Ben YaminEcommerce, tokenisation, agentic commerce, SCF
CG
Callum GlendenningStablecoins, OUSD, Open Standard, Visa Recurrent and subscriptions
SW
Sol WilliamsNew Zealand and the Pacific Islands
DF
Denise FogartyFlex, Visa Accept go to market
JM
Jarrod MercerCross-border, Visa Destinations, debit
WC
Winnie ChenIn-house research and customer insights
CJ
Campbell JonesPasskeys
SB
Scott BurrowScan to Pay, Click to Pay for issuers
ER
Elliott RoseClick to Pay for merchants and acquirers
JH
Justine HinwoodCredit cards, mass market credit
GL
Gad LewisVisa benefits for Infinite
TI
Tom IsaacsAcceptance, acquiring and seller side, including surcharges

How this issue was made

Claude Corner

Issue 1 explained what a skill is. This issue was built in Claude Code, and it shows what five of them do when they are used together.

AI at work

The recipe

Five skills, one brief

The brief was a list of ten story topics, "suggest two more", and a roster of who owns what. It was followed by a morning of short edits in the same Claude Code session, which also did the research, the writing, the build and the browser checks. Five skills were loaded along the way, and each did a specific job:

  • Animation. The easing and stagger rules behind the counters, the 37-square register grid, the typing agent prompts, the rotating headline and the card fan. They are written as plain page code in that style; no player from the library is embedded.
  • Components. The odometer, tiles, roadmap timeline and progress rings, carried over from Issue 1 with this month's data.
  • Icons. Every icon name checked against the library before use, because a wrong name renders nothing.
  • Photography. Seven new stock photographs, chosen story by story.
  • AI images. Two illustrations, used only where no photograph could exist.

Not everything came from a skill. The neon sign and logo were made separately in Gemini and dropped in, the surcharge numbers come from the merchant register, and the page design is inherited from Issue 1.

Curated by Campbell Jones

What it could not do

Three limits worth knowing

It can only cite what is published. Where a topic rested on internal material that was not supplied, the story carries a gold editor's flag naming who needs to fill the gap. There are four in this issue.

It reads pages, not payments. The surcharge register is built the same way and says so. A fee removed from a website has not been tested at the till.

It needs an editor. Every number here links to its source so that someone who knows the subject can check it in a minute.

Want a skill built for your workflow? Ask Campbell Jones.

Weekend reading

Five things worth your Sunday

Primary sources, in the order we would read them.

Illustration of puzzle pieces, a crossword grid, dice and a quiz lightbulb

The Back Page

Games

Three ways to prove you actually read the issue. Scores are local to your browser. The honour system is doing a lot of work here.

Countdown Numbers

Six numbers, one three-digit target, thirty seconds. Combine the tiles with plus, minus, times and divide to land on the target or as near as you can. Ten rounds: 10 points for exact, 7 within five, 5 within ten.

The Issue 3 Quiz

Six questions, all answerable from this issue. No scrolling back up. We'll know.

Question 1 of 6Score 0

Acronym Arcade

Tap an acronym, then tap its meaning. Eight pairs. The clock starts on your first tap.

Pairs found 0/8 Time 0.0s Misses 0